(a) you should check your goods as soon as they are delivered to you in order to ensure that: (i) they are what you ordered; and (ii) they are not damaged or faulty. If this is not the case you should contact OzHealth by emailing email@example.com as soon as possible.
(b) if you have a problem with any goods or otherwise wish to return them, please email us firstname.lastname@example.org
(c) when returning goods:
(i) please provide OzHealth with your proof of purchase;
(ii) it is a requirement for the fulfilment of refunds, exchanges and warranties that customers use their best endeavours to return all out-of-the-box accessories (such as power cords and batteries) supplied at the time of original purchase.
Customers are also encouraged to use the original packaging where possible in order to avoid damage in transit.
(d) you are not entitled to any refund or exchange just because any packaging is damaged in transit. The packaging exists to protect the goods themselves.
(e) you are not entitled to any refund simply because you changed your mind or if there is anything regarding the goods that you simply did not like (such as taste or colour).
(f) some goods such as the Cefaly are medical devices and as such the result they can achieve may vary from person to person. Therefore we cannot guarantee that these devices will achieve the desired result on everyone. If you are not achieving the desired result please see our website on some useful tips or consult your medical professional. Unfortunately, we cannot guarantee that we can provide you with a refund when you fail to achieve the desired results.
Nail Revive Money-Back Guarantee
If you use nail revive every day and do not see a change in colour or texture of the nail within a full 30 days of use, we will happily give you your money back. For refund claims please mail email@example.com. This does not include the refund of shipping and return shipping costs.
Arthritis Cream Money-Back Guarantee
If you are not satisfied with your arthritis cream product after a full 30 days of use, we will happily give you your money back. For refund claims please email firstname.lastname@example.org. Refunds do not apply to shipping and return shipping costs.